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IT Services Member Benefits

Membership benefits to the Foundation are numerous. But being a member is much more than simply paying for specific services and support?t is about rural hospitals jointly investing in a shared vision to build a sustainable hospital network to support the delivery of quality healthcare in rural Texas. And it is about:

  • Maximizing your collective ability to access and leverage essential resources, expertise and support
  • Connecting with a community of peers, IT directors, experts and industry professionals
  • Building a valued, trusted partnership and knowing that you have a reliable, experienced team of network engineers, programmers and IT professionals dedicated to supporting your immediate, emerging and long-term IT needs

Members of the TORCH Foundation enjoy the following benefits and services:


Hospital IT/Network Support & Services

Tier 1 - Foundation Member Benefits
Essential Connectivity Services

Foundation Members enjoy the all of the following support and services:

  • T-1 support/management and remote provisioning, including bandwidth use monitoring, support and management on a 24/7 basis
  • Connectivity assurance through hardware and software support, monitoring and troubleshooting on a 24/7 basis
  • Firewall and router access configuration and management on a 24/7 basis
  • Secured client VPN remote access and support for three secured LAN-to-LAN VPN connections to vendors for business-to-business transactions
  • E-mail access, hosting and support, including new accounts setup, basic anti-spam and anti-virus filtering and updates and troubleshooting
  • Access to experienced IT staff for expert advice and general IT consulting and technical/research assistance
  • Public Health Information Network (PHIN) access, support and training
  • Web site hosting (one basic)
  • Helpdesk support for network connectivity on a 24/7 basis

Tier 2 - Advanced IT Services
(Includes All Benefits in Tier 1)

  • Work station security and operating system assurance and service, including software and hardware support
  • Real-time diagnostic logging, monitoring and alerting; hardware failure prediction
  • Advanced encrypted email hosting, including full Microsoft exchange functionality, Windows & Blackberry support, Outlook web access, and large storage limits (up to 1 GB)
  • Enterprise anti-virus & spyware licensing management and content-filtering services
  • 24/7 support for email and vendor/ remote site connectivity
  • Secure website hosting, including intrusion detection
  • Video, Web-conferencing, Web-casting access and support; and production/posting of distance or in-house education (on demand)
  • Product consulting & procurement

Customized IT Services
(Separate Fee for Each Service)

  • Local Area Network (LAN) management, support and troubleshooting (includes 3 onsite visits)
  • Custom program/software/application development
  • Hospital network configuration and planning (onsite)
  • Systems implementation, upgrades, conversions, interfaces and integration
  • IT/network security audits and risk assessments
  • IT strategic and operational planning and consultation
  • Disaster recovery services and consulting, including assistance in developing DR plan, storage and automated replication
  • Redundancy hosting and support for EMR and other application/systems
  • Other managed services and special projects

For more information on Tier 2 - Advanced IT Services or any of our Customized IT Services call (512) 873-0045.


Grant Assistance, Information & Education Opportunities

Grant Assistance & Information
Access to funding information, resources, notices and alerts on current/ new grant opportunities for rural and community hospitals.

Grant Workshops & Online Webinars
Access and member discount to grant-writing workshops and webinars on funding opportunities.

TORCH Publications
Access to a variety of TORCH publications, including Legal Line, Capitol Voice, Marketplace, Illuminations and more!


Additional Benefits

Performance Benchmarking
Opportunity to participate in a grant-funded PI/QI benchmarking program to track, trend, analyze and report rural-relevant performance measures for clinical, financial, operational and patient satisfaction.

Hospital IT Forum
Join the exclusive IT Forum where hospital IT staff connect and network with peers, receive updates and alerts about important network/IT issues, ask questions and exchange ideas and information. Stay connected.

Resource Library
Exclusive member access to the online library for publications, manuals, information guides and other useful resources, by topic. Make the Resource Library your working knowledge center.

Member Directory
The Foundation membership consists of over 50 rural and community hospitals throughout Texas.

If you are ready to join, please download our application.